Breeze Balm
SHADE MATCH GUARANTEE 

Terms and Conditions. 

1. Acceptance

1.1 By taking part in the Shade Match Guarantee promotion ("Promotion"), customers accept these Terms and Conditions ("Terms").

1.2 Instructions on how to take part are considered part of these Terms.

1.3 Taking part in the Promotion means these Terms have been accepted.

2. Promotion Period

2.1 The Promotion applies to purchases made between 1 May 2026 and 31 May 2026 (AEST) ("Promotion Period").

2.2 Purchases made outside this window do not qualify.

3. Eligibility

3.1 To be eligible, customers must:

• Be making a first-time purchase of the Pomegranate Daily Glow BB Cream
• Complete the Breeze Balm Shade Match Quiz 
• Purchase using the same email address used for the shade match quiz; and
• Enter a valid Shade Match Code, issued after completing the quiz, at checkout

3.2 The Promotion allows one (1) replacement per customer.

4. How to Qualify

4.1 To qualify for the Shade Match Guarantee, customers must:

• Purchase an eligible product during the Promotion Period;
• Complete the Breeze Balm Shade Match Quiz and/or receive a personalised shade recommendation;
• Enter the Shade Match Code provided at the end of the quiz at checkout;
• Purchase the shade recommended by Breeze Balm.

4.2 Orders that skip any of the steps above will not qualify.

5. Eligible Products

5.1 The Promotion covers:

• Single BB Cream purchases;
• Starter Bundle;
• Favourites Bundle;
• Face Base Set.

5.2 The Promotion does not cover:

• BB Cream Duo purchases;
• BB Cream Trio purchases.

6. Exclusions

6.1 The Promotion does not apply where:

• A shade other than the recommended one is purchased;
• The order is missing the Shade Match Code;
• The purchase falls outside the Promotion Period;
• The request is made outside the required timeframe.

7. Replacement Policy

7.1 Eligible customers will receive a one-time replacement BB Cream shade if the recommended shade turns out to be incorrect.

7.2 This Promotion is strictly:

• Replacement only;
• No refunds, returns, or change-of-mind exchanges.

7.3 The replacement product is decided by Breeze Balm following reassessment.

8. Claims Process

8.1 Requests must be submitted within 7 days of delivery of the original order.

8.2 Customers must reach out to Breeze Balm using the email tied to the original order.

8.3 Breeze Balm may request supporting information, which can include:

• Order details;
• Photos in natural lighting;
• Confirmation of consultation details.

8.4 Claims that don't meet these criteria will be declined.

9. Verification and Disqualification

9.1 Breeze Balm reserves the right to verify all claims and customer information.

9.2 Claims may be refused if:

• Information is incomplete, false, or misleading;
• The Terms have been breached.

9.3 Breeze Balm's decision is final, and no further correspondence will be entered into.

10. Liability

10.1 To the extent permitted by law, Breeze Balm is not liable for any loss, damage, or dissatisfaction arising from participation in the Promotion.

10.2 Nothing in these Terms removes rights available under the Australian Consumer Law.

11. General

11.1 The Promotion cannot be combined with other offers unless stated otherwise.

11.2 Breeze Balm reserves the right to modify, suspend, or cancel the Promotion at any time.

11.3 These Terms are governed by the laws of Queensland, Australia.

Last Updated: April 2026

---